| Live Remote Assistance |
| If you have a remote assistance contract, we can assist you with your network issues and help get you up and running quickly. With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem. |
How It Works:
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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